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Whether you need a quote for a service contract, biomed training, or you have a question about your order, our friendly customer support team is available to help.

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Protect your investment with a
service contract and biomed training

Service Contract

Service Contract

You count on your medical equipment every day. A service contract means you can continue to provide the best care possible, with maximum equipment uptime and worry-free functionality. 

Your contract includes one annual preventative maintenance inspection per year (US only) along with service calls, travel, labor and parts/materials. 

We offer full service contracts for Mizuho OSI table bases and tops.

    Contact us

    Biomed Training

    Biomed Training

    Our hands-on programs gives biomeds and clinical engineers the training to keep your Mizuho OSI equipment maintained to the highest standards of safety and protect your ROI. Complete a form or call us to request a quote. 

      How to return goods

      How to return goods

      To return an item, you’ll need to obtain a Returned Goods Authorization (RGA) number by completing a form or contacting us at (800) 777-4674 and selecting option 1, Monday through Friday, from 6am4:30pm PT. 

      You’ll be asked to provide necessary information such as purchase order number, part number, quantity, date of purchase and reason for return. 

      The RGA number must accompany the returned item(s) and be clearly marked on the outside of the shipping carton. 

      Please note: We cannot accept returns on discontinued, disposable products, damaged or custom requests and products beyond the 30 day return policy. A minimum 20% restocking fee is applied to all returned merchandise. 

        Customer Excellence

        In 2018 and 2019 customers rated our customer support an average of 4.9*out of 5. 

        *Based upon customer surveys 

        Customer Support FAQs

        We’re available to serve you Monday–Friday from 6am–4:30pm PT. 

        You have four options: 

        • Call us at (800) 777-4674 and select option 1 
        • Send us a fax at (510) 429-8500 or (888) 329-4674 
        • Fill out this short form 
        • To set up your facility with EDI, email us at [email protected]  

        Call us at (800) 777-4674 and select option 1. You’ll need your PO number and/or your Mizuho OSI account number. 

        Complete our online credit application. Once your application is approved, you will receive a confirmation email from Dun & Bradstreet. 

        At the moment, we offer full service contracts. 

        Yes. For registration, class and recertification information, you can find out more here, or contact us at (800) 777-4674 x244 or email our training and education team.

         

        View the Terms and Conditions of Sale for our capital products.

        Related Content

        Related Content

        Sales

        Have a question about Mizuho OSI capital equipment? Can we put together a quote for you?

        Contact sales

        Technical Support

        Contact us for replacement parts, repairs, or answers to your questions

        Contact technical support

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          Find out how Mizuho OSI can help your
          operating room to improve outcomes.