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Technical support when you need us

If you need new parts, repairs, or answers to your questions,
our team is here for you.

Get help
 
 

Our promise to you 

 

With an uptime greater than 95%*, you can expect your
equipment
to operate at optimal performance.

 Customers rate their satisfaction an average 4.7 out of 5*. 

If you ever need us,
we’re here to provide you with
 world class support.  

 

Technical Support FAQs (US Only)

  • Our technical support specialists are available by phone to support you by phone, Monday–Friday from 5am–5pm PT. 
  • Our field service engineers are available from Monday–Friday from 8am–5pm local time. 
  • After-hours field service is available at overtime rates upon request. 

Fill out this short form and someone will get back to you as soon as possible within the next 2 business days.  

Please call Technical Support at (800) 777-4674, option 2, Monday–Friday, 5am5pm PT. 

If you reach voicemail, please leave a message and we’ll return your call as quickly as possible. 

All repairs carry a 90-day warranty. 

Please contact Technical Support at (800) 777-4694, option 2, to set up your repair. 

No. Only those fully factory trained and certified can service Mizuho OSI specialty tables, in line with FDA 21 CFR Part 820.  

Yes! Please visit our biomed page for details. 

For customer located outside the US, please contact your distributor for support. 

How to request a repair

How to request a repair

To request a repair, complete a form or call (800) 777-4674, option 2, from Monday–Friday, 5am–5pm PT.  

You’ll be asked for necessary information such as the part number or a description of item, and the reason for repair. Technical support will determine if the repair will be handled at your location or returned to us. 

For customer located outside the US, please contact your local distributor for support. 

    Repair request form

    Annual Preventative Maintenance Inspection

    Annual Preventative Maintenance Inspection

    For all US customers under a warranty or full service contract, you will be notified when it is time to schedule your annual preventative maintenance inspection. A field service engineer will inspect up to 65 checkpoints and service your Mizuho OSI table. Labor and parts are included for any service needed during the full service contract period, with the exception of unintended misuse or expendable normal wear items.  

    This inspection is included for as long as your table is covered under the one-year Mizuho OSI warranty or a
    full service contract.

    For customer located outside the US, please contact your local distributor for support. 

      “Dan did an outstanding job on completing the PMs (preventative maintenance). He found some issues that could have impacted patient safety. Following that he was very prompt at getting me a quote for repair and getting parts ordered. He completed the repair in a very timely manner. This resulted in minimal down time for our staff and improved patient safety.”

      — Clinical Engineering Tech., Idaho 

      Find a part

      Find a part

      To enable quicker response times, we maintain an independent parts inventory just for service calls and repairs. Our on-time parts delivery rate is 96%*. We only supply Mizuho OSI components and accessories, as these have been tested and approved for use with Mizuho OSI tables.  

        Contact us to find a part

        About our US Field Service Team

        About our US Field Service Team

        Mizuho OSI field service engineers undergo a rigorous certification program in the operation and care of our specialty tables. Our best-in-class field service team resolves 90%* of issues on the first visit. 

        * Based upon 2019 customer surveys and data.

          Have questions? Ready to talk?

          Find out how Mizuho OSI can help your
          operating room to improve outcomes.